Help

See the FAQ Section below or get in touch with us if you have a specific question.

Get in touch with us! Any inquiries about your Shipt Shop order, merchandise, or shipping can be sent to ShiptSupport@bluemark.com.

Currently our average response time is within 2-3 business days.

If you have questions concerning your Milestone reward, please reach out to us at Milestones@shipt.com.

Return/Exchange Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. Please note, we may only accept returns within the last 60 days.

To return your product, you should mail your product to: Bluemark Inc. Attn: Shipt Returns, 27909 Hancock Pkwy, Valencia, CA 91355

You will be responsible for paying for your own shipping costs for returning your item. Once your return is received, we will send you an email to notify you that we have received your returned item and notify you of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Please make sure your name and order number is included in the package. Please print this and fill it out below. 

Name: ____________

Order Number: ______

If an item[s] is mailed back to our distributer without the proper return information (Full name and order number), a refund will be denied.

FAQ

How much does shipping cost?
Free shipping on ALL orders!

Why does my order say "unfulfilled"?
Our online store shows "unfulfilled" when your order has not been put together yet. Your order will be fulfilled and shipped out as soon as possible, in accordance with order volume, and you will receive an email with tracking. All orders are typically shipped within 3-4 business days of ordering.