Help

See the FAQ Section below or get in touch with us if you have a specific question. You can email us at shopperstore@shipt.com!

Return/Exchange Policy

If you would like to return an item that you purchased from the shop, please mail it back to Shipt HQ at 17 20th Street N Suite 100 Birmingham, AL 35203. Please include a note with your name and order number.

Once we receive your items, you will be issued a full refund to the original payment method. If you prefer a store credit, we may offer that instead.

Please note, we may only accept returns within the last 6 months. We are unable to offer direct exchanges for your return at this time.

Welcome Packages: If you need to return your welcome package or have any questions about it, please email shopperstore@shipt.com so we can take care of that for you.

 

FAQ

How much does shipping cost?

Free shipping on ALL orders! 

Why does my order say "unfulfilled"?

Our store is not currently integrated with our logistics company. We will be integrated soon! Your order will be fulfilled and shipped out as soon as possible, in accordance with order volume. All orders will be shipped within 1 business day of ordering.  

If you have any questions, you can always email shopperstore@shipt.com