See the FAQ Section below or get in touch with us if you have a specific question. You can email us at firstname.lastname@example.org!
If you would like to return an item that you purchased from the shop, please mail it back to Shipt HQ at 17 20th Street N, Suite 100, Birmingham, AL 35203. Please include a note with your name and order number.
Once we receive your items, you will be issued a full refund to the original payment method. If you prefer a store credit, we may offer that instead.
Please note, we may only accept returns within the last 60 days and merchandise that has been worn, washed, damaged, or otherwise compromised of its original condition may be denied a refund. Any issues must also be reported within 60 days to be considered for a refund. We are unable to offer direct exchanges for your return at this time. All discounted merchandise, in the "Last Chance" collection, will be final sale and not eligible for returns or exchanges.
Welcome Packages: If you need to return your welcome package or have any questions about it, please email email@example.com so we can take care of that for you. You are welcome to write "return to sender" on the package and leave it for your mail carrier for pickup.
How much does shipping cost?
Free shipping on ALL orders!
Why does my order say "unfulfilled"?
Our online store shows "unfulfilled" when your order has not been put together yet. Your order will be fulfilled and shipped out as soon as possible, in accordance with order volume, and you will receive an email with tracking. All orders are typically shipped within 3-4 business days of ordering.
If you have any questions, you can always email firstname.lastname@example.org